AML and KYC Policy
66Lottery may request identity, age, address, payment ownership or source-of-funds checks before withdrawals, during account review or when payment and gameplay activity needs extra verification.
Purpose
AML and KYC checks help confirm that an account belongs to an adult user, reduce payment abuse, protect withdrawals and keep account activity tied to the registered user.
Verification Triggers
Verification may be requested before withdrawal, after unusual payment activity, when profile details do not match payment details, during bonus abuse checks, after a chargeback, after suspicious login activity or where account behaviour requires a risk review.
Verification Readiness Checklist
Prepare clear documents before sending a withdrawal request or account review reply.
- Government ID or another accepted identity document.
- Proof of address when requested.
- Payment ownership proof for UPI, bank account, card, Paytm or crypto funding.
- Clear screenshots or statements showing transaction ID and account holder name.
- Matching mobile number, name and account details.
- Source-of-funds information when requested for higher-risk activity.
Payment Ownership Matrix
Payment checks focus on whether the account, wallet and withdrawal details belong to the same user.
| Payment Issue | Why It Matters | Possible Outcome |
|---|---|---|
| Deposit method belongs to account holder | Reduces third-party payment risk | Normal cashier use after checks |
| Withdrawal details do not match account | Payout ownership cannot be confirmed | Withdrawal review or rejection |
| Profile conflicts with payment name | Identity is unclear | KYC request or account restriction |
| Chargeback or disputed payment | Payment risk increases | Account review or suspension |
| Crypto wallet error | Funds may be unrecoverable | Manual support review if possible |
Account Actions
66Lottery may delay a withdrawal, request more documents, cancel rewards, restrict payment access, limit gameplay, suspend an account or close an account when checks are not completed or rules are breached.
Contact
Send KYC and payment questions to [email protected] or use live chat in the app. Related pages: Payments and Withdrawal Policy and Terms and Conditions.