Self-Exclusion Policy

Self-exclusion blocks access to your 66Lottery account when you need a break from deposits, lottery games, casino games, rewards and promotions.

When To Use Self-Exclusion

Use self-exclusion if you cannot keep to limits, chase losses, hide play, borrow money to deposit or feel that gaming affects your health, family, work, study or finances.

Available Periods

66Lottery responsible gaming options include short and long account blocks.

Option	Period	Use Case
Cool-off	24 hours to 6 weeks	Short break from play
Temporary exclusion	6 months to 1 year	Longer account block
Permanent exclusion	Permanent closure/block	Serious or ongoing gambling harm

How To Request It

Contact support at [email protected] or use live chat in the app. Include your registered mobile number, username or account ID if shown, and the exclusion period you want. Do not send passwords, OTPs or full payment details.

What Happens During Exclusion

Self-exclusion is designed to block account access, deposits, games and promotions during the exclusion period. Active bonuses may expire or become unavailable. Do not create a new account to bypass an exclusion.

Reopening

Account reopening requires support review after the exclusion period ends. A permanent exclusion should not be reversed casually or during a gambling-risk conversation.

Related Support

Read Responsible Gambling before requesting account controls. Use Contact Us for support channels and Terms and Conditions for account rules.